SUMMARY

Designer incorporating usability principles and Human Factors Psychology to create intuitive workflows. Focused on building design systems and user-centered experiences for products.

WORK EXPERIENCE

UI/UX Designer – Logi Analytics

July 2020 – Present | Remote

  • Contributed to application’s 4% YoY growth by coordinating product managers and engineers to scope requirements, write user stories, prototype workflows, and set acceptance criteria for six roadmap features prior to the start of program increments
  • Introduced a design system with template pages, standardized workflows, and well-documented usage guidelines to improve consistency of application workflows for four product personas
  • Introduced a UX research practice that and updated feature requirements for six roadmap features based on research outcomes
  • Created a modernized application by redesigning over 10 features and workflows that previously relied on outdated code bases and UI components
  • Implemented a UX review requirement intro sprint workflows to identify UI issues before QA; conducted over 100 UX reviews that contributed to the application’s seamless interactions and code quality

UX Researcher & Designer – Booz Allen Hamilton

June 2019 – July 2020 | Washington, DC

  • Increased application usability by producing 20 UX standards outlining the appropriate use of UI components such as tables, input fields, form controls, and navigation menus
  • Develieved four quarterly presentations to government clients defining best UX practices to advocate for user-centered design in Agile processes 
  • Enabled development on over 75 user stories by documenting acceptance criteria with detailed prototypes, wireframes, and UI mockups 
  • Created a visually consistent and intuitive application by designing a UI kit with over 250 components structured on atomic design principles

UX Designer – Marketade

April 2018 – March 2019 | Remote

  • Led planning, data collection, and analysis of UX research for innovative eCommerce workflows; led to 20,000+ increase in online purchases
  • Developed personas, user journeys, concept diagrams, wireframes, and prototypes for an admin profile management interface; 10,000+ employees and 16 million active profiles
  • Established a reputation as the “client whisperer” by teammates who trusted me to consistently establish and refine project goals with clients

Senior Digital Designer – GEICO

January 2015 – November 2017 | Washington, DC

  • Communicated product strategy, design rationale, and conceptual ideas for a beta app; 3 usability studies, delivered to app store in under 100 days
  • Produced Android and iOS design systems to increase usability testing efficiency and design consistency for a team of 10+ UI designers and UX researchers
  • Generated a 4% usage increase for a traditionally non-digital business transaction after balancing user feedback, business needs, and technical limitations to introduce new information architecture into Android and iOS mobile applications
  • Adapted processes to improve the quality of UX research in over 100 studies by creating template scripts, screeners, and reports; led moderator and interview training sessions; outlined pros and cons of UX research techniques

UX Research & Designer – Fors Marsh Group

January 2013 – January 2015 | Washington, DC

  • Managed data collection, analysis, and delivery of summative reports for four eye-tracking usability studies on desktop, tablet, and mobile applications
  • Moderated hundreds of in-person and remote usability tests for government and corporate clients
  • Built a trusted consultant relationship with clients and educated organizations how to properly incorporate usability testing and UX research into product development

SKILLS

Design Systems

Prototyping

Wireframing

Customer Journey Maps

Task Flow Diagrams

Usability Testing

UX Research

SAFE

HTML, CSS, React JS

Sketch & Figma

Information Architecture

User-centered Design

CERTIFICATIONS

Certified Usability Analyst (CUA) with Human Factors International

Active (2019 – Present)

TS Clearance

Active (2019 – Present)

EDUCATION

Full Stack Web Development Bootcamp

January 2020 – July 2020 | George Washington University

MA Human Factors and Applied Cognition

2011 – 2013 | George Mason University

BA Psychology

2006 – 2010 | University of California, Riverside