Resume

SUMMARY

UX and product designer incorporating principles of Human Factors Psychology into digital workflows. Focused on building
proficient design systems, optimizing product strategy, and advancing user-centered design practices.

WORK EXPERIENCE

UI/UX Designer – Logi Analytics an insightsoftware Company

July 2020 – Present | Remote

• Drive the design, refinement, and usage documentation for components in an enterprise-level design system used by
  15 (and counting) unique products; articulate design decisions to a vast set of stakeholders
• Contribute to product growth and maturity by partnering with cross-functional teams to conceptualize workflows,
  scope efforts, and prototype the interactions of new features scheduled for upcoming releases; proactively share UI
  guidance to engineers to ensure features launch at the highest attainable quality
• Demonstrate initiative by expanding day-to-day work beyond UX into PM/PO responsibilities; prioritizing roadmaps,
  outlining feature trade-offs, coordinating resources, leading kick-off meetings, and delivering status updates

UX Researcher & Designer – Booz Allen Hamilton

June 2019 – July 2020 | Washington, DC

• Championed user research and contributed to the strong usability in the National Science Foundation’s (NSF) grant
  processing platform; analyzed user perceptions and behavior through usability testing, interviews, and surveys;
  socialized research findings to diverse audiences in eight written reports and four quarterly presentations
• Fostered UI/UX consistency across product areas by researching and writing UX standards to promote efficient
  interactions, brand alignment, and usability across personas and use cases
• Played a key role during program increment planning by setting vision for actionable research strategies to remove
  resource ambiguity

UX Designer – Marketade

April 2018 – March 2019 | Remote

• Led complex discovery efforts to define admin persona needs in a profile management platform by interviewing
  users and leveraging real data to express behaviors, interactions, and movement through interactive prototypes;
  translated observations into actionable UI design recommendations for a platform used by 10,000+ employees
  managing 16 million profiles
• Derived insights from qualitative research of eCommerce sales flows that broadly impacted business outcomes;
  outlined the methodologies and observations justifying novel design solutions which led to 20,000+ quarterly
  increase in online purchases

Senior Digital Designer – GEICO

January 2015 – November 2017 | Washington, DC

• Produced creative concepts, defined interactions, and translated business goals to deliver a beta vehicle care app to
  the Play Store in under 100 days; provided a roadmap for the organization to expand beyond sales into tailored
  customer experiences
• Led UX research for a product team’s traditionally non-digital business transactions and crafted a compelling
  presentation with interactive prototypes to pitch an improved information architecture in Android and iOS
  applications
• Expanded the ability for a team of six UX’ers to effortlessly conduct research by building a library of functional
  prototypes, mentoring team members, writing template scripts, screeners, and reports, leading moderator and
  interview training sessions, and outlining the pros and cons of UX research techniques

UX Research & Designer – Fors Marsh Group

January 2013 – January 2015 | Washington, DC

• Designed and executed high-quality qualitative user research projects while managing end-to-end project needs;
  advocated research findings through written and oral presentations to public and private sector clients; designed
  usability enhancements with high-fidelity UIs and prototypes

SKILLS

CERTIFICATIONS

Certified Usability Analyst (CUA) with Human Factors International

Active (2019 – Present)

TS Clearance

Active (2019 – Present)

EDUCATION

Full Stack Web Development Bootcamp

January 2020 – July 2020 | George Washington University

MA Human Factors and Applied Cognition

2011 – 2013 | George Mason University

BA Psychology

2006 – 2010 | University of California, Riverside